At .glowth, your skin and satisfaction matter. If you’re not completely happy with your order, we’re here to help — within our safe, transparent skincare standards.
Return Window
We accept returns within 30 days of purchase. To be eligible:
- Your item must be unopened, unused, and in original condition
- The original packaging must be intact
- You’ll need a receipt or proof of purchase
Due to hygiene and safety standards, used skincare products cannot be returned.
Non-Returnable Items
For your safety and the integrity of our formulations, we do not accept returns on:
- Opened or used skincare products
- Gift cards
- Digital downloads (e.g. skincare guides or perks)
- Promotional items or merch received as part of a gift or reward
- Limited-edition items, unless damaged or defective
Damaged or Incorrect Orders
If your item arrived damaged, defective, or incorrect:
- Email us at [your email] within 7 days of delivery
- Include your order number and a photo of the item
- We’ll send a replacement or process a refund promptly
Refund Process
Once your return is received and inspected, we’ll notify you via email. If approved:
- Your refund will be applied to your original payment method
- Refunds typically take 5–10 business days to appear, depending on your bank
Exchanges
We only replace items if they are damaged or defective.
To start an exchange, email us at info@glowth.ca and we will send you the details for return.
Gift Returns
Received a gift from Glowth? If it was marked as a gift and shipped directly to you:
- You’ll receive store credit for the returned item’s value
- If the gift was not marked or shipped to the giver, the refund will go to the original purchaser
Return Shipping
- You are responsible for return shipping costs unless the product was damaged or incorrect
- We recommend using a trackable shipping method
- Email us at info@glowth.ca for further instructions
Glowth is not liable for lost or uninsured returns.
Late or Missing Refunds
If you haven’t received your refund:
- Double-check your bank or credit card account
- Contact your card issuer (it may take time to post)
- Still nothing? Email us at info@glowth.ca
Questions?
We’re always happy to help.
Email us at info@glowth.ca for support with returns, refunds, or product concerns.